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Privacy Policy

Data Privacy Notice

We are TIMBERLAKE CONSULTANTS LIMITED with registered number 03225632 and address Unit B3 SE26 5BN. Our Data Protection Lead can be contacted at dataprotection@timberlake.co.uk. We have produced this privacy notice in order to keep you informed of how we handle your personal data. All handling of your personal data is done in compliance with the General Data Protection Regulation (EU) 2016/679 (“Data Protection Legislation”). The terms “Personal Data”, “Special Categories of Personal Data”, “Personal Data Breach”, “Data Protection Officer”, “Data Controller”, “Data Processor”, “Data Subject” and “process” (in the context of usage of Personal Data) shall have the meanings given to them in the Data Protection Legislation. “Data Protection Lead” is the title given to the member of staff leading our data protection compliance programme in lieu of a requirement for a Data Protection Officer.

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What are your rights?

When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:

  • The right to be informed of how your Personal Data is used (through this notice);
  • The right to access any personal data held about you;
  • The right to rectify any inaccurate or incomplete personal data held about you;
  • The right to erasure where it cannot be justified that the information held satisfies any of the criteria outlined in this policy;
  • The right to prevent processing for direct marketing purposes, scientific/historical research or in any such way that is likely to cause substantial damage to you or another, including through profile building; and
  • The right to object to processing that results in decisions being made about you by automated processes and prevent those decisions being enacted.

You can exercise your right to access personal data held about you by emailing dataprotection@timberlake.co.uk with the subject line: “Subject Access Request”. When you submit a ‘subject access request’, you will need to provide confirmation of your identity by contacting us using the email address associated with your profile. This is provided free of charge and our response will be made within thirty (30) days, unless our Data Protection Lead deems your request as being excessive or unfounded. If this is the case, we will inform you of our reasonable administration costs in advance and/or any associated delays, giving you the opportunity to choose whether you would like to pursue your request. If you believe we have made a mistake in evaluating your request, please see the section ‘Who can you complain to?’.

If you have questions about any of the rights mentioned in this section, please contact our Data Protection Lead at dataprotection@timberlake.co.uk.

Who is the Data Controller?

  • If we have collected your personal data directly from you for our own purposes, we are the Data Controller.
  • If we have been passed your personal data from a third-party for a joint purpose that we both influence, we are the joint Data Controller. We will contact you to let you know before we first start to use your data, or, at the latest, within one month of acquiring it.
  • If your data has been passed to us by a third party for processing under their instruction, that third party is the Data Controller. They should have notified you that they would be passing your personal data to us, TIMBERLAKE CONSULTANTS LIMITED, at the time they collected your data and within their own privacy notices/standards. For a list of Data Controllers that we process personal data for, the section below ‘Third Party Interests’.

What are the lawful bases for processing personal data?

Under Data Protection Legislation, there must be a ‘lawful basis’ for the use of personal data. The lawful bases are outlined in Article 6, Section 1 of the GDPR. They are sub-sections:

  1. ‘your consent’;
  2. 'performance of a contract';
  3. 'compliance with a legal obligation';
  4. 'protection of your, or another’s vital interests';
  5. ‘public interest/official authority’; and
  6. 'our legitimate interests'.

What are TIMBERLAKE CONSULTANTS LIMITED’s ‘legitimate interests’?

Legitimate interests are a flexible basis upon which the law permits the processing of an individual’s personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest. If you would like to find out more about our legitimate interests, please contact dataprotection@timberlake.co.uk.

About our processing of your data

We might collect, use, store and transfer different kinds of Personal Data about you which we have grouped together as follows:

Identity Data such as names, usernames or similar; marital status; title; date of birth; sex and gender.

Contact Data such as addresses; email addresses and telephone numbers.

Financial Data such as bank account and payment card information.

Transaction Data such as information about payments and details of purchases you have made.

Technical Data such as IP addresses; login data; browser info; time zone; location; browser plug-ins; operating systems; platforms and other technology on the device used to access this website.

Profile Data such as usernames; passwords; security answers; purchases/orders; interests; preferences; feedback and responses to surveys, blogs and messages.

Usage Data such as analytics relating to how you use the website.

Marketing and Communications Data such as your preferences about receiving communications from us or third parties.

Special Categories of Data such as details about race or ethnic origins, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, genetic or biometric data.

We also collect, use and share Aggregated Data such as statistical or demographic data. Aggregated Data can be derived from your Personal Data but is not itself Personal Data as it cannot be used to reveal your identity. If Aggregated Data is ever used in combination with your Personal Data and becomes identifiable, it will be treated in accordance with this notice.

TIMBERLAKE CONSULTANTS LIMITED does not collect any Special Categories of Personal Data about you or any information about criminal convictions/offences.

Reference What categories of information about you do we
process?
Why are we processing your data? Where did we get your personal data from?
License Sales Identity Data
Contact Data
Transaction Data
Profile Data
We process the personal,data of our customers to provide software licenses, including confirming named,users have a right to access and making sure customers receive their products.
This processing is conducted lawfully on the basis of 'performance of a contract'.
Directly obtained, or,obtained from your license provider.
License Support Identity Data
Contact Data
Transaction Data
Technical Data
Profile Data
Usage Data
We support individual,customers to help troubleshoot issues relating to their licenses. This
processing is conducted lawfully on the basis of 'performance,of a contract'.
Directly obtained, or,obtained from your license provider.
Training and,Consultancy Identity Data
Contact Data
Financial Data
Transaction Data
As part of our training and,consultancy services we arrange for the providing of services and pass certain,data to our contractors as required to deliver the services. This
processing is conducted lawfully on the basis of 'performance of a contract'.
Directly obtained.
Student Deployment,Platform Identity Data
Contact Data
We process the details of,student users on behalf of some of our customers to manage the effective,deployment of software. This processing is conducted lawfully on the
basis of 'performance of a,contract'.
Obtained from your license provider.
Marketing Identity Data
Contact Data
Transaction Data
Marketing and Communications Data
We send digital marketing messages to named customers who have purchased from us, as well as business users who we believe could benefit from our services. This processing
is conducted lawfully on the basis of 'our legitimate interests'.
Directly obtained.

What happens if I refuse to give TIMBERLAKE CONSULTANTS LIMITED my personal data?

The information about you that we have collected for the performance of our contracts is required in order for us to successfully fulfil our obligations to you. If you choose not to provide the personal data requested, we will not be able to enter into a contract with you to provide the services we offer. If we are already processing your personal information under a contract, you must end our contractual relationship (as/where permitted) in order to exercise some of your rights. We process some personal information as part of a contractual relationship with a Data Controller. Any requests to restrict this type of processing should be forwarded to the Data Controller; they will be responsible for discussing your concerns and making any decisions.

What do we do with Cookies?

We may obtain information about your general internet usage and the usage of our website by using a cookie file which is stored on your device. Cookies help us to improve our website and to deliver a better and more personalised service to you, and some of the cookies we use are essential for our website to operate.

What profiling or automated decision making does TIMBERLAKE CONSULTANTS LIMITED perform?

We might develop a marketing profile for you based on your current licenses or purchases in order to provide you with relevant information about our other products/services that we think you might be interested in based on past behaviour.

How long will your personal data be kept?

TIMBERLAKE CONSULTANTS LIMITED holds different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold and the length of time for which it is held. We retain data in accordance with legislative requirements, or six years where no legislative requirements exist. This is to ensure that we can support all customers for the full period for which we support legacy software (six years).

  • If we process your data on the basis of ‘legitimate interests’, we will retain your data for as long as the purpose for which it is processed remains active. We review the status of our legitimate interests every twelve (12) months and will update this notice whenever we determine that either a legitimate interest no longer exists or that a new one has been found.
  • All categories of personal data that are held by us because they are essential for the performance of a contract, will be held for a period of six years, as determined by reference to the Limitations Act 1980, for the purposes of exercising or defending legal claims.

Who else will receive your personal data?

TIMBERLAKE CONSULTANTS LIMITED passes your data to the third parties listed in the section ‘Third Party Interests’ below.

Does your data leave the EU?

Yes. Details are included in the section ‘Third Party Interests’ below.

Third Party Interests

Data Controllers

Name/Category of Third Party Controller What processing are we performing for them? If applicable - who is their representative within the EU?
HMRC, regulatory authorities or other authorities We are joint Controller with these authorities who require reporting of processing in some situations. N/A
Your license provider (if applicable) If you have received your license from your employer or educational establishment, we are joint Controller with them for the purposes of providing you with the license. N/A
Our IT Support Services We are joint Controller with IT Support services, who might require access to our systems (with our strict supervision) in order to remedy faults with our technology. N/A

Our Data Processors

Name/Category of Third Party Processor Purposes for carrying out processing If applicable – where does data leaving the EEA go and what safeguards are in place?
Web hosting providers Website hosting, including the storage of data forming the website content and processing your Technical Data (and Profile Data, where applicable) in order to provide you with access to our websites. In the interests of providing a quality service, we use providers located in the United States. These providers are either Privacy Shield certified or bound by the contractual provisions of the EU Commissions model clauses.
Internal technology providers CRM software providers, whose services we use in order to manage our business with you.
Telephony providers.
Office software providers, such as email clients.
Online training service providers, allowing us to conduct webinars.
In the interests of providing a quality service, we use providers located in the United States. These providers are either Privacy Shield certified or bound by the contractual provisions of the EU Commissions model clauses.
Marketing technology providers Providers who enable us to send you our marketing emails In the interests of providing a quality service, we use providers located in the United States. These providers are either Privacy Shield certified or bound by the contractual provisions of the EU Commissions model clauses.
Payment Services Providers We use these processors so that we can take electronic or card payments securely and without the requirement for you to disclose this data to us. In the interests of providing a quality service, we use providers located in the United States. These providers are either Privacy Shield certified or bound by the contractual provisions of the EU Commissions model clauses.

Who can you complain to?

In addition to sending us your complaints directly to dataprotection@timberlake.co.uk, you can send complaints to our supervisory authority. As TIMBERLAKE CONSULTANTS LIMITED predominantly handles the personal data of UK nationals, our supervisory authority is the Information Commissioner’s Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting https://ico.org.uk/concerns/.

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